“Al-Manal” ERAN’s Hotline in Arabic

Research shows that people prefer to speak in their native language when seeking emotional help, and for this reason ERAN operates “Al-Manal”, a special Arabic Hotline, specifically addressing the needs of Israel's Arabic speaking population.   

The name “Al-Manal” is the Arabic acronym for Emotional First Aid (like the acronym ERAN in Hebrew). 

“Al-Manal” was established in 1996 and today operates from 4 ERAN branches, Beer Sheva, Haifa, Carmiel, and Nazareth, where Arab and Jewish volunteers work side by side, demonstrating true dedication and partnership towards common goals and coexistence.

Most of these volunteers are young and very special people to whom social activity and community responsibility is a priority.   They come from various professional backgrounds, e.g psychology, social work, education, and receive special training in ERAN’s methods.  They attend special training workshops and seminars which include crisis intervention that is relevant to current political and social circumstances, as well as issues regarding violence, suicide, loneliness, mental illness, distress and anxiety. 

“Al-Manal” serves Arabic speaking citizens from all over Israel, and is unique in its approach towards a community that is hesitant to embrace Western values.  As social and financial pressures rise among the Arabic speaking population, people experience more emotional distress.    As a result, there is a deep need in this community for emotional support services like ERAN.

Although asking for help has become less of a taboo among the Arab population, there are very few mental health resources available for those in need.   ERAN's Arabic hotline has gained legitimacy from the Arab public in Israel and is the most accessible way for Israel's Arab population to receive emotional help.  

As with ERAN’s other Hotlines, “Al-Manal” addresses all types of problems in the Arab community; family and marriage issues, education of children, adolescence related problems and social interactions, psychological and sexual problems, work related issues, family violence, sexual abuse, and many more.

Many of the calls received are from women learning how to deal with their legal and individual rights.  Most seek to bolster their self confidence and learn how to respond to their own needs and those of their families.

CAN HELP ERAN to maintain this vital service, and to fund volunteer recruitment, training, and outreach costs, by donating now on the following link