Welcome to ERAN - Emotional First Aid by Telephone & Internet

Loneliness, despair, guilt, anger, embarrassment, fear, love, suicidal thoughts…..whom amongst us has not experienced at least one of these emotions in our lives. For many, finding the right person to talk to about our distress is difficult, someone who will not judge or negate us, someone who can hear us without objectivity, someone who will just listen and help us get through the hard times, say a kind word, encourage us to heal and forgive.

This is what ERAN does.   24 hours a day, 7 days a week, 365 days a year.

1,100 highly trained volunteers answer the telephone and internet calls from distressed people, from all walks of life, from all socio-economic strata, all ages, all religions and all sexes. People like you and me; strong people going through tough times, people who need someone to listen to them and provide a different perspective.

In 2013 alone, 162,000 Israeli people felt the need to talk to someone, 3,500 of those callers were considering taking their own lives. ERAN answered and their lives were changed forever.

In addition to the General Hebrew Hotline, ERAN also operates dedicated sector specific hotlines:

  • Hotline for Holocaust Survivors & families call 1-800-24-1201 
  • Hotline for Soldiers & families call *2201
  • Internet Hotlines go to the Hebrew website
  • Hotline for the Elderly call *3201
  • Russian Language Hotline call 1201 ext. 3
  • Arabic Language Hotline call 1201 ext. 2 (12:00 - 20:00) 

ERAN is a founding member of the Israel Trauma Coalition (ITC) and a member of IFOTES, (The International Federation of Telephonic Emergency Services) and CHI (Child Helpline International).



President of Israel's Award for Volunteerism

The Speaker of the Knesset's Prize for Quality of Life

The Yigal Alon Award for Outstanding Pioneering Venture

The National Council of Social Development award for Social Development in Israel

The Deputy Health Minister's Prize for outstanding volunteerism

Midot Seal of Effectiveness Award for 2013


Your donations help save lives
2013 Activity Report
During 2013 ERAN responded to approximately 162,000 calls of which 3,500 suicidal calls were received and treated.
March 2014
According to Israeli government statistics issued this month, the number of suicides within the teenage community rose by 100% in 2013.